About the company
Help us bring innovation to financial institutions across the globe. At NCR Atleos, youāll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.
Job Summary
Key Areas of Responsibility:
šReceive and create service requests using customer information (including thorough documentation of problem and subsequent activity). šUtilize various systems to proactively monitor time-sensitive incidents from end-to-end to meet defined SLAs. šEngage adequate third-party resolver groups to resolve incidents. šEnsure reported issues are being handled in timely manner and by appropriate resolver group, using known solutions documented in knowledge base. šCommunicate with customers through various means (oral, written, electronic) until resolve šDetermine priority based on information and documented guidelines šFollow solutions outlined in knowledge base šFollow established customer-specific processes
Pre-requisites:
šHigh school diploma or equivalent šExcellent verbal and written communication skills šStrong analytical and problem-solving skills šStrong teamwork and interpersonal skills šStrong multi-tasking ability šIntermediate knowledge of computer networking and Excel šPrior call center experience šExperience using ticketing systems preferred
Looking for your next challenge? The world of crypto offers exciting roles in blockchain development, web3 innovations, and remote opportunities.
