As our Product Manager - Trading Platforms, your key responsibilities will include:

📍Customer satisfaction: Champion the voice of the client by ensuring products and journeys meet client needs, reduce friction, and drive high levels of satisfaction and trust. 📍Backlog ownership: Manage and prioritise the end-to-end product backlog across mobile, web, and supporting platforms, ensuring it reflects business priorities and goals, client needs, and regulatory requirements. 📍Agile delivery: Lead sprint ceremonies (stand-ups, planning, backlog refinement, retrospectives), support the engineering team during delivery, and ensure blockers are resolved quickly. 📍Stakeholder management: Build strong relationships with internal stakeholders (Design, Engineering, Compliance, Marketing, Operations, Client Support) to align priorities, gather input, and ensure smooth delivery. 📍Requirements gathering & analysis: Translate business goals and client needs into clear requirements, user stories, and acceptance criteria. Work with design and engineering to ensure requirements are well understood and achievable. 📍Customer journey mapping: Partner with design and research teams to map end-to-end customer journeys across trading, loyalty, referrals, and personalisation, identifying pain points and opportunities for improvement. 📍Data & insights: Use analytics, client feedback, and market research to identify opportunities, validate hypotheses, and measure feature performance. Ensure that decisions are backed by data and outcomes are measurable. 📍Delivery support: Work side-by-side with engineering during the development cycle, clarifying requirements, refining scope, and ensuring quality standards are met. 📍Personalisation & loyalty: Support initiatives to enhance client engagement through tailored experiences, referral programs, loyalty features, and analytics-driven insights. 📍Cross-platform consistency: Contribute to both the mobile app and web trading platform, ensuring design and functionality provide a seamless client experience. 📍Success metrics: Define and track KPIs for new features and releases, ensuring they deliver measurable impact on client experience and business outcomes. 📍Continuous improvement: Regularly review product performance, agile processes, and stakeholder feedback to improve delivery speed, quality, and client value.

About you

📍Experience in Product Management within FinTech (trading or investments is a strong plus). 📍Strong understanding of risk, electronic verification, KYC, AML, and regulatory onboarding requirements. 📍Proven experience collaborating with design and user research teams to build intuitive, client-facing products. 📍A passionate, client-first mindset, with the ability to shape seamless journeys that improve satisfaction, trust, and engagement. 📍Proficiency in documenting workflows, writing user stories, and producing acceptance criteria.

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